Privacy Policy and Cookies
Privacy Policy
Alternatievemiddelen.nl BV takes your privacy very seriously. We therefore only process data that we need to provide and improve our services, and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided on it by Alternatievemiddelen.nl BV. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us.
Personal data processed by us
We process personal data about you because you place an order with us and therefore use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:
- Your first name and surname;
- Your address details;
- Your country;
- Your telephone number;
- Your email address;
- Your IP address;
- Your web browser and device type;
- Other personal data that you actively provide, for example by creating a profile on this website;
- Your payment details (e.g. bank account number, credit card number or PayPal account).
If you have any questions about our privacy policy, please contact us at info@alternatievemiddelen.nl.
About data processing
Below you can read about how we process your data, where we store it (or have it stored), what security measures we use, and who has access to the data.
E-commerce software
WooCommerce
Our online shop has been developed using WooCommerce software; we host our online shop on a third-party server (see below). We have taken appropriate technical and organisational measures to prevent misuse, loss and corruption of data as far as possible. These security measures include, at a minimum, the use of
SSL encryption and a strong password policy. Regular backups are carried out to prevent data loss.
SSL certificate
We use an encrypted connection (SSL certificate), which ensures that data transmission is 100% secure. Visitors to an online shop with an SSL certificate know that their personal data is handled securely and that malicious parties cannot ‘eavesdrop’ on it. Thanks to the certificate, they also know that the data will only reach the owner. You can recognise a secure connection by the ‘HTTPS’ before the domain name and by the padlock icon in the address bar.
Web hosting
Cloud86
We have chosen Cloud86 for our web hosting. Personal data that you provide to us for the purposes of our services will be shared with this party. Cloud86 has access to your data in order to provide us with (technical) support; they will never use your data for any other purpose. Under the terms of the agreement we have entered into with them, Cloud86 is obliged to implement appropriate security measures.
Email and mailing lists
MailChimp
We send our email newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the
‘unsubscribe’ link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies to track whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and, in that context, to share information with third parties.
Agrippa
We use Agrippa’s services for our day-to-day business email correspondence. Agrippa has put in place appropriate technical and organisational measures to prevent, as far as possible, the misuse, loss or corruption of your and our data. Agrippa does not have access to our inbox, and we treat all our email correspondence as confidential.
Payments
Mollie Payments
We use the Mollie platform to process payments in our online shop. Mollie processes your name, address and place of residence, as well as your payment details, such as your bank account number, PayPal account number or credit card number. Mollie has put in place appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of Mollie’s services for which they engage third parties. Mollie does not retain your data for longer than is permitted under the statutory time limits.
Reviews
WebwinkelKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to ask for clarification regarding your review. Should we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will use this information solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services; we have given WebwinkelKeur permission to do so. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of the service for which WebwinkelKeur engages third parties.
WooCommerce
We collect reviews via the WooCommerce platform. We have put in place appropriate technical and organisational measures to prevent misuse, loss and corruption of data as far as possible.
Shipping and logistics
PostNL, DHL, DPD or UPS
When you place an order with us, it is our responsibility to arrange for your parcel to be delivered to you. We use the services of PostNL, DHL, DPD or UPS to carry out these deliveries. To do this, we need to share your name, address and place of residence details with PostNL, DHL, DPD or UPS. PostNL, DHL, DPD or UPS will only use this information for the purpose of fulfilling the contract. In the event that PostNL, DHL, DPD or UPS engages subcontractors, PostNL, DHL, DPD or UPS will also make your details available to these parties.
Purpose of data processing
General purpose of the processing
We use your data solely for the purpose of providing our services. This means that the purpose of processing is always directly linked to the request you make. We do not use your data for (targeted) marketing. If you share your data with us and we use this data to contact you at a later date – other than at your request – we will ask for your explicit consent to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations.
Data collected automatically
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser and operating system) does not constitute personal data.
Cooperation in tax and criminal investigations
In certain circumstances, Alternatievemiddelen.nl BV may be required by law to share your data in connection with tax or criminal investigations carried out by the authorities. In such a case, we are obliged to share your data, but we will oppose this to the extent permitted by law.
Retention periods
We will retain your data for as long as you remain a customer of ours. This means that we will retain your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also treat this as a request to be forgotten. In accordance with applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable retention period applies.
Your rights
Under current Dutch and European legislation, as a data subject, you have certain rights in relation to the personal data processed by us or on our behalf. We explain below what these rights are and how you can exercise them.
In principle, to prevent misuse, we only send statements and copies of your data to the email address we already have on file for you. Should you wish to receive the data at a different email address or, for example, by post, we will ask you to provide proof of identity. We keep a record of processed requests; in the case of a right to be forgotten request, we process anonymised data. You will receive all copies and extracts of data in the machine-readable format that we use within our systems.
You have the right at any time to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data inappropriately.
Right of access
You always have the right to access the data that we process (or have processed) and that relates to you personally or can be traced back to you. You may submit a request to that effect to us. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the email address we have on file, a copy of all the data, together with a list of the data processors holding this data, specifying the category under which we have stored this data.
Right of rectification
You always have the right to have any data that we process (or have processed) and that relates to you personally or can be traced back to you amended. You may submit a request to that effect to us. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file, stating that the data has been amended.
Right to restriction of processing
You always have the right to restrict the processing of data relating to you, or which can be traced back to you, that we process or have processed. You may submit a request to that effect to us. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file, stating that the data relating to you will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data that we process (or have processed) – and which relates to you personally or can be traced back to you – transferred to another party. You may submit a request to that effect to us. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the email address we have on file, copies or extracts of all data relating to you that we have processed or that has been processed on our behalf by other data processors or third parties. In all likelihood, we will no longer be able to continue providing our services in such a case, as the secure linking of data files can then no longer be guaranteed.
Right to object and other rights
Where applicable, you have the right to object to the processing of your personal data by or on behalf of Alternatievemiddelen.nl BV. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is upheld, we will provide you with copies of the data that we process (or have processed) and will then cease processing it permanently. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us.
Cookies
Google Analytics
Cookies from the US company Google are placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This data processor may be obliged, under applicable laws and regulations, to grant access to this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in conjunction with other datasets and thereby track your movements on the internet. Google uses this information to provide, amongst other things, targeted adverts (AdWords) and other Google services and products.
Third-party cookies
Where third-party software solutions use cookies, this is stated in this privacy notice.
Changes to the privacy policy
We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data we have already collected about you, we will notify you of this by email.
Contact details
Alternatievemiddelen.nl BV
59 Pastoor Debijestraat
5963 AE Hegelsom
The Netherlands
T 085-0433200 (limited availability; we will call you back)
E info@alternatievemiddelen.nl
If you have any questions or comments, please feel free to email us at any time: info@alternatievemiddelen.nl.