My AquaPure no longer works, what can I do myself?

Annoying that the AquaPure is no longer working. There are a few steps you can try to troubleshoot the problem and see if we can get it working again.

• If it no longer charges properly: Moisten the charging point with (organic) vinegar and leave for a while (on a kitchen grate, stick it on and let it sit for half an hour). Then scratch the charging point with a sharp knife or object to remove any dirt or rust (corrosion)? Then recharge the AquaPure.
• Make sure the device is fully charged. To do this, connect the device to the charger and let it charge for at least 5 hours. Make sure the charger is properly connected to both the device and a power source.
• Once the device is fully charged, you can perform a hard reset. To do this, press and hold the power button for about 10-15 seconds until the device turns off. Then release the power button and try switching the device on again.
• If the device still does not turn on, try connecting it to a different power source or use a different charging cable. Sometimes faulty cables or power sources can prevent the device from charging properly.

It is also possible that the parts have become slightly loose. To solve this problem, follow the steps below:

• Open the top of the device and you will see two screw buttons. See the image below.
• Then turn the two screw knobs to check that they are tight.
• Also check that the grille is properly fitted on top (you will see 2 dimples on the grille and 2 bumps on the appliance, these can only be fitted one way).
• Screw the top back on and charge the AquaPure for up to 5 hours.

If your AquaPure is still not working after performing the steps indicated, we would like to receive a short video of your AquaPure device showing the problems you are currently experiencing. We would then also like to receive a photo of the bottom, the side with the power button and the side of the charging point. You can easily send this to us via WhatsApp and otherwise take contact with us.