Exchanges or returns
Return Policy for Alternatievemiddelen.nl BV
It is very important to us that you are satisfied with the items you have purchased. If the product does not meet your expectations, you can return it to us within 30 days of receipt. You are responsible for the return postage costs.ExchangeExchanges are, of course, no problem either. The procedure for exchanging an item is the same as for returns. You can then simply order the items you want via the online shop in the same way you placed your previous order.Key information about your return at a glance:
- The cooling-off period for your item(s) is 30 days from receipt. Within this cooling-off period, you may exercise your right of withdrawal by completing the form below. Once you have exercised your right of withdrawal, you have a further 14 days to return the products to us.
- If you exercise your right of withdrawal, the product must be returned to the trader with all accessories supplied and – where reasonably possible – in its original condition and packaging. Should the product be damaged, or should the packaging be damaged beyond what is necessary to try out the product, we may pass on the resulting reduction in the product’s value to you. Please therefore handle the product with care and ensure it is well packaged when returning it.
- During the trial period, you may remove the item from its packaging, examine it and test it, just as you would in a shop. Please ensure that no damage occurs whilst examining and testing the item, so that it remains in its original condition.
- If the item does become damaged during the trial period, you will be liable for any loss in value. Any such loss in value will be deducted from the refund amount. Should a loss in value be identified, we will contact you immediately upon discovery.
- Where reasonably possible, the item is in its original packaging.
- You are responsible for the return postage costs. In the event of a partial return which means you fall below the minimum order value for free delivery, we reserve the right to charge postage for the remaining items. This will be deducted from your refund.
Quick returns
Once you have completed and submitted the returns form, please ensure that the goods are returned to us within 14 days.
Our returns address is:
Alternatievemiddelen.nl BV
59 Pastoor Debijestraat
5963 AE Hegelsom
Please include the invoice in the return parcel to ensure the return is processed correctly.
Processing of returns
Once we receive your return, it will be processed immediately. Any replacement items will be dispatched as soon as possible. If you are due a refund from us, we will process it as quickly as possible (within 14 days at the latest). The time it takes for the money to appear in your account depends on your bank’s processing times. We will credit the amount via the payment method you selected when placing your order.