It's a bummer that the AquaPure isn't working anymore. There are a few steps you can try to fix the problem and see if we can get the device up and running again.
- If it no longer charges properly: Moisten the charging port with (organic) vinegar and let it soak in for a while (on a kitchen towel—apply the vinegar and let it sit for half an hour). Then scrape the charging port with a sharp knife or other object to remove dirt or rust (corrosion). Next, recharge the AquaPure .
- Make sure the device is fully charged. To do this, connect the device to the charger and let it charge for at least 5 hours. Make sure the charger is properly connected to both the device and a power source.
- Once the device is fully charged, you can perform a hard reset. To do this, press and hold the power button for about 10–15 seconds until the device turns off. Then release the power button and try turning the device back on.
- If the device still won't turn on, try connecting it to a different power source or use a different charging cable. Sometimes, defective cables or power sources can prevent the device from charging properly.
It's also possible that some parts have come loose. To fix this problem, follow the steps below:
- Open the top of the device, and you'll see two screw knobs. See the image below.
- Next, turn the two screw knobs to make sure they are tight.
- Also check to make sure the grate is properly in place (you'll see two indentations on the grate and two protrusions on the appliance; they can only fit together one way).
- Screw the top back on and charge the AquaPure for up to 5 hours.
If your AquaPure still isn't working after following the steps provided, we'd like to receive a short video of your AquaPure device showing the issues you're currently experiencing. We'd also appreciate a photo of the bottom of the device, the side with the power button, and the side with the charging port. You can easily send this to us via WhatsApp; otherwise, please contact us.