Over time, exposure to oxygen and water can cause the contact points to oxidize or corrode. This, in turn, can prevent proper contact with the charging cable, causing the device to stop charging. So if the AquaPure no longer charges (the charging cable is plugged in, but the red light no longer flashes), it’s likely that there’s corrosion on the contact points, which is the cause of the problem. With the AquaPure , it’s important to make sure it’s completely clean and dry after each use; otherwise, corrosion will form on the contact points (especially there). This is because there’s salt in the water, and the combination of water and salt—along with not drying it off—causes corrosion on the device. You’ll notice this mainly on the contact points and on the small grille inside.
So check to see if you can still see a golden color on the contacts. If there’s no golden color visible—or if it’s gone from just one contact—then there’s corrosion on the contacts. To fix the problem, do the following. Dip a piece of paper towel in (organic) vinegar and then place (or tape) it onto the contacts so that they come into contact with the vinegar. Let it sit for an hour. Then rinse the device under the faucet and gently scrape the contacts clean with a small kitchen knife. Once they’re clean again (you’ll see the gold color return), try charging it again. It should work normally after that.
If this is the solution, then you’ll know that you need to keep the contacts clean and dry from now on. Also, don’t use too much salt, as it can cause corrosion on the
contacts. If this doesn’t solve the problem, please contact us.