Over time, the contact points may become slightly oxidised or corroded due to the effects of oxygen and water. This, in turn, can prevent a proper connection from being established with the charging cable, meaning the device will not charge. So, if the AquaPure no longer charges (the charging cable is connected, but it no longer flashes red), it is likely that there is corrosion on the contact points, which is the cause of this problem. With the AquaPure, it’s important to make sure you clean and dry it thoroughly all over after use, otherwise corrosion will form on the contact points (particularly there). This is because there is salt in the water, and the combination of water and salt – coupled with the device not being dried properly – causes corrosion on the unit. You’ll notice this mainly on the contact points and on the small grille inside.
So, just check whether you can still see a golden colour on the contact points. If there is no golden colour visible, or if it’s missing from just one of them, then there is corrosion on the contact points. To sort out the problem, you need to do the following. Dip a piece of kitchen roll in (organic) vinegar and then place (or stick) it onto the contact points so that they come into contact with the vinegar. Leave it to soak for an hour. Then rinse the device under the tap and gently scrape the contact points clean with a potato peeler. Once they’re clean again (you’ll see the golden colour reappear), try charging it once more. It should then work again as normal.
If this turns out to be the solution, then you’ll know that you need to keep the contact points clean and dry from now on. Also, don’t use too much salt, as this can be corrosive to the
The contact points are working. If this does not resolve the issue, please get in touch with us.