Warranty conditions Berkey water filters
Berkey Water Systems (New Millennium Concepts Ltd.) offers a standard warranty for all their products against material or manufacturing defects during normal use and must be purchased from an authorized Berkey® dealer (such as Alternatievemiddelen.nl BV). This limited warranty does not cover product issues caused by any other reason. See below for all warranty periods per Berkey product.
Berkey Water Systems (New Millennium Concepts Ltd.) and Alternatievemiddelen.nl BV cannot be held liable for incidental or consequential damage to personal property due to, but not limited to, a defective device, improper use, misuse, accident or neglect, etc. It is the customer's responsibility to prevent misuse of the system and to replace parts when they need to be replaced by the natural progression of wear. To claim warranty, you must provide proof of purchase of the product and may be responsible for paying any shipping costs for returning the product.
This warranty does not apply to devices used for purposes for which they are not intended and have been modified to adversely affect performance in the manufacturer's opinion. The warranty is for the original buyer only and cannot be transferred.
Berkey Water Systems (New Millennium Concepts Ltd.) and Alternatievemiddelen.nl BV will replace or repair any product that does not function properly during the stated warranty period (see below).
This warranty only applies to products manufactured or exclusively distributed by Berkey Water Systems (New Millennium Concepts Ltd.) and its authorized Berkey® dealers (such as Alternatievemiddelen.nl BV).
Warranty periods per product
2-year warranty (divided into 4 periods of 6 months)
The Black Berkey filter elements are covered by a two-year limited warranty spread over six-month intervals. The warranty period starts from the date of purchase (invoice date). These intervals are distributed as follows: a
- Are there defects in the months 0-6, then you will receive a completely new filter element or whole new filter elements.
- Are there defects in the months 7-12, then you get 75% discount on the purchase of a new filter element or new filter elements.
- Are there defects in the months 13-18, then you get 50% discount on the purchase of a new filter element or new filter elements.
- Are there defects in the months 19-24, then you get 25% discount on the purchase of a new filter element or new filter elements.
1 year warranty
All Berkey water filter conversion (upper and lower containers) and lids (with the exception of damaged models, equipped with a letter B) are covered by a 1-year limited warranty. The warranty period starts from the date of purchase (invoice date).
6 month warranty
The Fluoride & Arsenic filter elements (PF-2), Sport Berkey filter elements and all other Berkey products are covered by a limited warranty of 6 months. The warranty period starts from the date of purchase (invoice date).
Warranty periods exclusions
The following actions invalidate the warranty coverage:
- One of the Black Berkey filter elements or Fluoride & Arsenic filter elements (PF-2) let freeze;
- Using water from a dehumidifier and filtering it with the Black Berkey filter elements for daily use;
- Breaking or damaging Berkey products as a result of dropping, carelessness, cleaning or general misuse, as determined by Berkey Water Systems (New Millennium Concepts Ltd.);
- Not removing the Black Berkey filter elements from the system before the system is transported or moved, resulting in broken stems
- Perform a red dye test with the Berkey Fluoride & Arsenic filter elements (PF-2) attached to it. To continue to comply with the six-month warranty, the Berkey Fluoride & Arsenic filter elements (PF-2) be removed before a red dye test is performed;
- Use of the water from a water softening system. Please note: this action can be taken Black Berkey filter elements clogging, rusting or pitting the stainless steel;
- Use salt water with Berkey filter elements (Black Berkey and Fluoride & Arsenic (PF-2));
- If the product is not used in accordance with the manufacturer's recommendations or instructions
- Berkey filter elements (Black Berkey and Fluoride & Arsenic (PF-2)) store in a manner not approved by Berkey Water Systems (New Millennium Concepts Ltd)